Citizen participation is widely seen as key to a successful energy transition. In practice, however, it often remains more of ...

When it comes to the federal government, 17 percent of Americans trust their elected leaders to do what is right, either all or “most of the time.” That figure, from a December Pew Research Center ...

The landscape of public sector contact centers is undergoing a profound transformation, evolving at an unprecedented pace thanks to rapid advancements in artificial intelligence. These vital hubs of ...

Citizen experience (CX) lies at the heart of delivering effective and equitable government services. As agencies embark on modernization efforts, InterVision’s ConnectIV CX™, powered by Amazon Connect ...

Portsmouth Police say they're already seeing change, nearly two weeks after the launch of "PowerEngage," a text-based feedback system. "We've had an overwhelmingly positive response to the tool," said ...

The Federal Government has unveiled a new digital platform aimed at transforming citizen engagement and governance with the launch of the CLHEEAN Mobile App by the Nigerian Orientation Agency. The ...

The CULTIVATE Compass starts to take shape with the launch of the Library of Citizen Engagement, the first of five planned tools People playing the "Future of Food Sharing" card game during the ...