English landlords are handling more complaints since the introduction of the Housing Ombudsman’s Complaint Handling Code in 2024, according to a new survey. Housemark’s latest ‘Monthly Pulse’ survey ...

The Housing Ombudsman has published its Complaint Handling Failure Order (CHFO) report, in which it names nine landlords for poor complaint handling. The CHFO report has been published ahead of the ...

A government minister has urged councils to adopt a new complaint handling code, but stopped short of requiring them to do so. As part of the government response to the Local Government & Social Care ...

The Housing Ombudsman (HO) urged social landlords to strengthen complaint handling procedures as it revealed a record number of social landlords failed to address grievances from tenants, despite ...