Organizations faced with Windows Server 2003 upgrade issues and considering Microsoft's Custom Support Agreements (CSAs) to tide them over got some independent guidance this month. Microsoft doesn't ...

Salvador Ordorica is the CEO of The Spanish Group LLC, a first-class international translation service that translates over 90 languages. Customer satisfaction is critical for business success in ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

Although Windows XP is officially supported, there are situations where large-scale organizational units remain where OS migration is not progressed, such as foreign governments signing an extension ...

Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and improvement in performance.

Just days before Microsoft retired Windows XP from public support, the company drastically reduced the price of custom support agreements that give large companies and government agencies another year ...