Beyond the backlash lies a bigger issue for marketers: when vendors build AI with customer data, who captures the value? The ...

HubSpot last week triggered a firestorm among customers after announcing a plan to use some of the data they store with ...

HubSpot announced a July 1 terms change allowing customer enrichment data to be shared across accounts, then fully reversed it by July 5 after sustained backlash, e ...

HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

As organizations work to improve customer support, strengthen service delivery, and respond more consistently across channels, customer service management (CSM) platforms have become critical to ...

HubSpot, a provider of marketing automation and customer relationship management tools, announced the launch of what it calls the first CRM deep research connector with ChatGPT on June 4. The ...