As the cruise industry restart continues, among the most positive data emerging from these sailing are record high guest satisfaction scores. Executives at cruise lines large and small have said that ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Good news for the travel industry: Not only are folks giving in to wanderlust again, but they’re enjoying all the accommodations along the way. According to the ...

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...

Hotel guests are increasingly feeling like they're getting more bang for their buck, according to the 2025 North America Hotel Guest Satisfaction Index (NAGSI) Study from J.D. Power. Redesigned for ...

It’s a simple question, but it’s at the crux of one of the most important measures of customer happiness. And over the last two years, data shows that customer satisfaction, as a whole, is trending ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Historically, many companies used customer service surveys to ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Persistent inflation and hotel rate increases in the past year have increased pressure on hoteliers to deliver service levels commensurate with higher prices, according to a new J.D. Power study. Not ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Overall customer satisfaction, tracked by the American Customer Satisfaction Index (ACSI®), fell in the first quarter. It has now dropped in nine of the past 10 ...