Saul Marquez, Founder & CEO at Outcomes Rocket, a marketing agency that helps health tech and med tech companies accelerate growth. It started with a campaign to target overburdened hospital chief ...

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

Customer service is undergoing a rapid transformation, driven by evolving customer expectations and technological advancements. While AI and automation have been hailed as game-changers, the full ...

In today’s dynamic financial environment, lending businesses are under growing pressure. Rising delinquency rates, shifting customer expectations, and economic volatility are making traditional, ...

Three days of main stage insights, hands-on learning, and major announcements reinforced Transform's role as the premier community experience for people-driven leaders LAS VEGAS, March 27, 2026 ...

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