As part of its annual holiday shopper survey, Motorola also interviewed store associates and uncovered some very specific wants and needs. More than 68% of the 545 store associates interviewed would ...

As smartphones become a critical shopping tool for consumers, they expect associates to have the same level of access to digital information. In fact, 85.3% of shoppers expect retailers to provide ...

Covid-19 shined the spotlight on where retailers had been underinvesting, whether it was in their supply chain, their delivery capabilities or their store experiences. With the e-commerce explosion of ...