Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network’s problems, we have discovered, stem from a peculiar recruitment policy — namely offering employment to ...

Virgin Media O2, as part of its ongoing customer service transformation activity, has created a new specialist team of more than 500 multiskilled and fully converged customer care agents to support ...

Virgin Media O2 has launched a new customer hub in its Newcastle office comprising 150 agents dedicated to handling and resolving queries from repeat callers, driving further improvements in ...