OpenAI and Salesforce have launched advanced AI agents designed to handle complex, multi-step enterprise workflows, signaling a shift from AI as a support tool to an embedded operational partner.

Salesforce has expanded its strategic partnership with OpenAI, embedding its Agentforce 360 AI CRM directly into ChatGPT and enabling cross-platform commerce and workflow automation. The move ...

Salesforce Inc. is expanding its partnerships with OpenAI and Anthropic PBC to automate repetitive business tasks for customers. The new collaborations, which were announced today at Dreamforce 2025, ...

Salesforce may not be the only company working on a travel program chatbot. The potential for an all-knowing “travel bot” to take some mental load off the always-extended resources of the corporate ...

Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.