Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

Our previous report on discrepancies between Mac and PC support costs caused quite a bit of controversy, and has caused several users to check on the support status of various third party products ...

WESTLAKE VILLAGE, Calif.: 20 January 2016 — Palo Alto Networks (NYSE: PANW), has achieved certification by exceeding the average certification scores under the JD Power 2015 Certified Assisted ...

The Certified Assisted Technical Support Program was developed by J.D. Power and Associates and the Technology Services Industry Association (TSIA) and is a prestigious recognition from the Technical ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), an AI-powered enterprise cloud data management leader, has again been recognized by J.D. Power for exceptional customer service under ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

The company says its new Signature Exxpert service provides support to help its customers solve complex polymer challenges.

At the first Linux Desktop Consortium conference, a key IGS executive said increasing customer interest is prompting the development of a comprehensive, general-purpose technical support program to ...

Technical support could be a great career choice for someone who likes problem-solving, working with their hands and tinkering, and helping people to resolve technical issues with laboratory equipment ...

The Certified Assisted Technical Support Program was developed by J.D. Power and Associates and the Technology Services Industry Association (TSIA) and is a prestigious recognition from the Technical ...