It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

It’s no secret that voice-over-IP gear is ringing up sales. Some estimates peg public-sector adoption rates at more than 35 percent. Unfortunately, the darker secret for many of the organizations is ...

I'm looking for a call recording solution for our Call Manager system. I saw CallCopy mentioned here before, I came across VPI Capture. Just started Googling so I'm sure there's more. My one ...

JDSU’s PVA-1000 VoIP Capture Agents reside across the network and collect detailed VoIP call statistics for signaling and voice transport quality. JDSU’s unique approach — providing unlimited remote ...

Vendors were asked to supply their VoIP analysis and management product on the hardware platform of their choice for hands-on analysis in Miercom’s testing lab in New Jersey. The test network ...

Every company, no matter the size, needs a robust communications platform. The top voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features at a ...

Why You Should Care: SIP Print's product line provides call recording for SIP-based VoIP deployments, helping customers meet stringent compliance requirements. The Lowdown: With its recording ...

Why You Should Care: Up-to-date call center solutions that can work with thin clients, VoIP, dual-monitor PCs and Web-based clients are a gem for VARs. CallCopy is seeing healthy interest not only ...

As the city of Houston prepares to launch a major voice over IP (VOIP) project, CIO Denny Piper first wants to get a network operations center in place. While he hasn’t chosen which monitoring tools ...

This type of monitoring is proactive, simple, and affordable -- suitable for private networks or cloud environments. Since last I wrote about Fluke Networks' TruView Live cloud-based real-time ...

Maintaining a clear and dedicated pathway for both voice and data communications is essential to maintaining security operations, situational awareness, and emergency response; thus, inbound and ...